Privacy Policy

1. Information We Collect

We may collect the following types of personal information:

• Contact details – name, email address, phone number, shipping/billing address.

• Order information – products purchased, payment details (processed securely through third-party payment gateways).

• Account details – if you create an account with us.

• Website usage data – IP address, browser type, device information, and browsing behaviour (collected via cookies and similar technologies).

We do not collect sensitive personal information unless it is necessary and you have consented.

2. How We Collect Information

We may collect information:

• Directly from you when you place an order, subscribe to our newsletter, or contact us.

• Automatically through our website via cookies and analytics tools.

• From trusted third-party service providers (e.g., payment processors, delivery partners) where necessary to complete transactions.

3. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders.

• Communicate with you about your orders, enquiries, and promotions (if you have opted in).

• Improve our products, services, and website experience.

• Comply with legal obligations and resolve disputes.

4. Sharing Your Information

We do not sell or rent your personal information.
We may share your information with:

• Service providers – such as payment processors, delivery/courier companies, email service providers.

• Legal authorities – when required by law or to protect our rights, safety, or property.

• International partners – for order fulfilment outside Australia, in which case your information may be stored or processed overseas.

5. Data Storage & Security

We store your personal information securely and take reasonable measures to protect it from misuse, interference, loss, and unauthorised access.
We retain your information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

6. Your Rights

You have the right to:

• Access the personal information we hold about you.

• Request corrections to inaccurate or outdated information.

• Withdraw consent for marketing communications at any time.

7. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of external sites and encourage you to read their privacy policies.

8. Changes to This Policy

We may update this Privacy Policy from time to time.