Refund Policy
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At Raw Essence Co, we want you to love your purchase. We are committed to providing high-quality products and excellent customer service. This Refund Policy outlines your rights and our obligations under Australian Consumer Law.
Refunds and Returns
1. Change of Mind:
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We do not offer refunds or exchanges for change of mind, incorrect choice, or if you decide you no longer want the product.
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Please choose carefully and review your order before completing the purchase.
2. Faulty or Damaged Products
You are entitled to a replacement, repair, or refund if the product you purchased:
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Is faulty or damaged upon arrival.
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Is significantly different from the description or sample shown.
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Does not perform as reasonably expected.
3. Conditions for Return
To be eligible for a return:
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You must contact us within 7 days of receiving the item.
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The product must be unused, in its original packaging, and in the same condition you received it (unless faulty).
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You must provide proof of purchase (order number, receipt, or confirmation email).
4. Process for Refunds
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Contact us via email with your order details and photos of the product/issue.
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We will assess your claim and advise whether a return is required.
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If approved, we will provide instructions for return shipping.
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Refunds will be processed to your original payment method within 5–10 business days after we receive and inspect the returned product.
5. Return Shipping Costs
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For faulty, damaged, or incorrect items, we will cover return shipping costs.
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For all other returns (where accepted), the customer is responsible for return shipping costs.
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